The System of debt collection management infoBIZ provides the company with online information regarding the delinquent portfolio situation and the collection efforts made by all the agents involved in recovery actions.

The System of debt collection management infoBIZ enables delinquent portfolio recovery systematization in early arrears since it allows you to implement pre-established actions according to the debt characteristics and the delinquency period.

The System of debt collection management infoBIZ allows you to:

Segment the Portfolio:The system allows you to classify delinquent segments depending on different attributes and enables the person in charge of the sector to activate, deactivate or reclassify the delinquent segment according to the needs, the workload and/or the achieved productivity.

Establish recovery circuits: the System of debt collection management infoBIZ makes it possible to establish different recovery strategies according to the debtor's characteristics. Every new debtor is assigned to a recovery circuit. Every circuit is defined in terms of a number of successive procedures within a workflow scheme showing the sequential procedures programmed according to the delinquency conditions.

Consolidate client's debts: the System of debt collection management infoBIZ within the multicompany / multiproduct schema, facilitates the consolidation of the client's debt and improves the recovery process.

Have access to the debtor's history:The user, when contacting the client, has access to the delinquent contact history and can immediately have an overview of the entire follow-up process, from the initial record of the recovery process upto the present situation.

Have an updated prospect:The System of debt collection management infoBIZ makes it possible to import files that activate or deactivate delinquents according to the status of the account. Data can also be entered manually.

Refinance and cancel debts:The system allows the operator to refinance the delinquent debt according to the debt amount, the interest rate to be applied and the number of installments agreed upon.

This solution is based on the management system - CRM - GoldMine© Versión 5.5 - , with a functional extension based on own components of current account that sets up and follows up repayment schedules. The entire data model runs with SQL Sever.

The main features of the system are:

• Follow-up of delinquent files (outgoing, incoming calls and contact history)
• Control and follow-up of the allocation of payments.
• Setting up and follow-up of repayment schedules.
• Control and monitoring of telephone calls.
• System of email - automatic or manual- incorporated into the application. Mails can be sent from the delinquent file of internal and/or external mails.
• Schedule of pending actions by operator.
• Daily, weekly and/or monthly performance assessment, with performance scorecards.
• Production of reports that meet the different requirements of the client.
• Segmentation of portfolios by means of filters.
• Automatic issue of letters.
• Automatic making of phone calls - Interface with telephone system.
• Automatic file Import/Export tools.
  

Other features that make the management be effective:

• Data synchronization.
• Automatic processes.
• Own email center.
• Management of opportunities and projects.
• Management console
• Analysis of references
• Analysis of sales and installments
• Statistical Analysis
• Reports using Crystal Reports ©
• Capture of Web data
• Shared calendars
• Document manager
• Telemarketing scripts
• Integration with Microsoft© Word, Excel y Outlook
  

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THESE COMPANIES IMPLEMENTED OUR DEBT COLLECTION MANAGEMENT:

Grupo IMR S.A.