The System of
debt collection management infoBIZ
enables delinquent portfolio recovery systematization in early
arrears since it allows you to implement pre-established actions
according to the debt characteristics and the delinquency
period.
The System of debt collection management infoBIZ
allows you to:
Segment the Portfolio:The system allows
you to classify delinquent segments depending on different
attributes and enables the person in charge of the sector
to activate, deactivate or reclassify the delinquent segment
according to the needs, the workload and/or the achieved productivity.
Establish recovery circuits: the System
of debt collection management infoBIZ
makes it possible to establish different recovery strategies
according to the debtor's characteristics. Every new debtor
is assigned to a recovery circuit. Every circuit is defined
in terms of a number of successive procedures within a workflow
scheme showing the sequential procedures programmed according
to the delinquency conditions.
Consolidate client's debts: the System of
debt collection management infoBIZ
within the multicompany / multiproduct schema, facilitates
the consolidation of the client's debt and improves the recovery
process.
Have access to the debtor's history:The
user, when contacting the client, has access to the delinquent
contact history and can immediately have an overview of the
entire follow-up process, from the initial record of the recovery
process upto the present situation.
Have an updated prospect:The System of debt
collection management infoBIZ
makes it possible to import files that activate or deactivate
delinquents according to the status of the account. Data can
also be entered manually.
Refinance and cancel debts:The system allows
the operator to refinance the delinquent debt according to
the debt amount, the interest rate to be applied and the number
of installments agreed upon.
This solution is based on the management system - CRM - GoldMine©
Versión 5.5 - , with a functional extension based on own components
of current account that sets up and follows up repayment schedules.
The entire data model runs with SQL Sever.
The main features of the system are:
 Follow-up
of delinquent files (outgoing, incoming calls and contact
history)
Control
and follow-up of the allocation of payments.
Setting
up and follow-up of repayment schedules.
Control
and monitoring of telephone calls.
System
of email - automatic or manual- incorporated into the application.
Mails can be sent from the delinquent file of internal and/or
external mails.
Schedule
of pending actions by operator.
Daily,
weekly and/or monthly performance assessment, with performance
scorecards.
Production
of reports that meet the different requirements of the client.
Segmentation
of portfolios by means of filters.
Automatic
issue of letters.
Automatic
making of phone calls - Interface with telephone system.
Automatic
file Import/Export tools.
Other features that make the management be effective:
Data
synchronization.
Automatic
processes.
Own
email center.
Management
of opportunities and projects.
Management
console
Analysis
of references
Analysis
of sales and installments
Statistical
Analysis
Reports
using Crystal Reports ©
Capture
of Web data
Shared
calendars
Document
manager
Telemarketing
scripts
Integration
with Microsoft© Word, Excel y Outlook
To require further information about this product, click
here.
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